Shareholder information

Shareholder information

MUFG Corporate Markets is our registrar and they offer the following services to make managing your shareholding easier and more efficient.

INVESTOR CENTRE

Investor Centre is a free app for smartphone and tablet provided by MUFG Corporate Markets. It allows you to securely manage and monitor your shareholdings in real time, take part in online voting, keep your details up to date, access a range of information including payment history and much more. To register for Investor Centre all you need is your investor code, which can be found on your share certificate or your dividend tax voucher.

The app is available to download on both the Apple App Store and Google Play, or by scanning the relevant QR code below. Alternatively, you may access the Investor Centre via a web browser at: https://uk.investorcentre.mpms.mufg.com/.

Customer Support Centre

Alternatively, you can contact MUFG Corporate Markets’ Customer Support Centre which is available to answer any queries you have in relation to your shareholding:

By phone - UK – 0871 664 0300, from overseas call +44 (0) 371 664 0300 calls cost 12p per minute plus your phone company's access charge. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales.

By email - [email protected]

By post - MUFG Corporate Markets, Central Square, 29 Wellington Street, Leeds, LS1 4DL.

Sign up to electronic communications

Help us to save paper and get your shareholder information quickly and securely by signing up to receive your shareholder communications by email.

Registering for electronic communications is very straightforward. Just visit https://uk.investorcentre.mpms.mufg.com. All you need is your investor code, which can be found on your share certificate or your dividend tax voucher.

Arrange to have your dividends paid direct into your bank account

This means that:

• Your dividend reaches your bank account on the payment date
• It is more secure – cheques can sometimes get lost in the post
• You don’t have the inconvenience of depositing a cheque.
• Helps reduce cheque fraud.

If you have a UK bank account you can sign up for this service on https://uk.investorcentre.mpms.mufg.com (by clicking on ‘your dividend options’ and following the on screen instructions) or by contacting the Customer Support Centre.

Choose to receive your next dividend in US dollars or your local currency

From 1 January 2024 dividends are declared in US dollars and paid in GB pounds sterling with an option to elect for US dollars. To elect to receive dividend payments in US dollars you should contact the Customer Support Centre. The foreign exchange rate at which dividends declared in US dollars will be converted into GB pounds sterling will be announced on our website.

If you live outside the UK, and wish to receive your dividend payment in a currency other than GB pounds sterling or US dollars, MUFG Corporate Markets has partnered with Deutsche Bank to provide you with a service that will convert your GB pounds sterling dividend payments into your local currency at a competitive rate. You can choose to receive payment directly into your local bank account, or alternatively, you can be sent a currency draft. You can sign up for this service on https://uk.investorcentre.mpms.mufg.com (by clicking on ‘your dividend options’ and following the on-screen instructions) or by contacting the Customer Support Centre.

Buy and sell shares

A simple and competitively priced service to buy and sell shares is provided by MUFG Corporate Markets. There is no need to pre-register and there are no complicated application forms to fill in and by visiting https://uk.investorcentre.mpms.mufg.com you can also access a wealth of stock market news and information free of charge.

For further information on this service, or to buy and sell shares visit https://uk.investorcentre.mpms.mufg.com or call 0371 664 0445. Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. Lines are open between 08:00 - 16:30, Monday to Friday excluding public holidays in England and Wales).

This is not a recommendation to buy and sell shares and this service may not be suitable for all shareholders. The price of shares can go down as well as up and you are not guaranteed to get back the amount you originally invested. Terms, conditions and risks apply.

Donate your shares to charity

If you have only a small number of shares which are uneconomical to sell you may wish to donate them to charity free of charge through ShareGift (Registered Charity10528686). Find out more at www.sharegift.org.uk or by telephoning 020 7930 3737.

Share fraud warning

Share fraud includes scams where investors are called out of the blue and offered shares that often turn out to be worthless or non-existent, or an inflated price for shares they own. These calls come from fraudsters operating in ‘boiler rooms’ that are mostly based abroad.

While high profits are promised, those who buy or sell shares in this way usually lose their money.
The Financial Conduct Authority (FCA) has found most share fraud victims are experienced investors who lose an average of £20,000, with around £200m lost in the UK each year.

PROTECT YOURSELF

If you are offered unsolicited investment advice, discounted shares, a premium price for shares you own, or free company or research reports, you should take these steps before handing over any money:

• Get the name of the person and organisation contacting you.
• Check the Financial Services Register at http://www.fca.org.uk/ to ensure they are authorised.
• Use the details on the FCA Register to contact the firm.
• Call the FCA Consumer Helpline on 0800 111 6768 if there are no contact details on the Register or you are told they are out of date.
• Search our list of unauthorised firms and individuals to avoid doing business with.

REMEMBER: if it sounds too good to be true, it probably is!

If you use an unauthorised firm to buy or sell shares or other investments, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.

REPORT A SCAM

If you are approached about a share scam you should tell the FCA using the share fraud reporting form at http://www.fca.org.uk/ scams, where you can find out about the latest investment scams. You can also call the Consumer Helpline on 0800 111 6768.

If you have already paid money to share fraudsters you should contact Action Fraud on 0300 123 2040.

SHAREHOLDERS – DATA PRIVACY NOTICE

Please refer to our Shareholders Data Privacy Notice for information on how we may collect, use, and/or share your personal data in the context of our relationship with you as shareholder.